Certifications

As a MCTS, you can be sure that I have a deep understanding of the Windows 7 Operating System, with a special focus on large scale deployment methods.

CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT.

CompTIA Network+ certification proves knowledge of networking features and functions and is the leading vendor-neutral certification for networking professionals.

CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in PC support.

About Brad Ainslie

EXPERIENCE:

January 2009 to June 2011 Technology Support Analyst at Kaplan University; Orlando, FL

> Supported IT requirements of the day to day operations of a 1000 person call center utilizing a Windows domain infrastructure and VOIP.
> Directed resource allocation efforts and space planning to meet rapid growth from 24 agents to 1000 agents in the call center in less than one year's time.
> Created the corporate Hardware Independent Image for Windows 7 supporting seven models of laptops and five models of desktops.
> Created a custom Image Deployment solution that easily adapts to more than 100 campus locations and 35,000 machines.
> Configured a Windows Server 2008 R2 print server and migrated all users from old Windows 2003 print server to prepare for Windows 7 rollout.
> Created a customized inventory solution that tracked the location and serial numbers of all computer equipment in the building, including desktops, laptops, docking stations, phones, printers and more.
> Responded to alerts created by Symantec Endpoint Protection and took appropriate action to remove malware and threats from desktops and laptops.
> Set up equipment for employee use, ensuring proper installation of operating systems and appropriate software.
> Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.

February 2008 to Present IT Consultant (Part Time) at Hester Family Care, Eustis, FL

> Complete network redesign; Centralized data on a Windows 2003 server and upgraded to a gigabit network.
> Implemented daily backup and remote access solutions, ensuring compliance with HIPPA laws and regulations
> Assisted with evaluation, selection, and implementation of new EMR Software to manage the office.
> Deployed Symantec Endpoint Protection on the server and clients to ensure the network was protected from malware and virus threats.

2005 to 2008 IT Technician at Engle Homes, Orlando, FL

> Responsible for maintaining day to day operations of networks, computers, and blackberries in a Windows 2003 Server based domain of over 250 users and more than 50 field offices.
> As the lead technician responsible for new office setup, office moves, and office closings; Coordinated with staff, users, and management to establish requirements for field offices.
> Supervised the installation of Internet service and low-voltage wiring in sales and construction offices so that they could conduct business.
> Used GRE VPN tunnels and Cisco 871w routers to connect field office LANs to corporate data center.
> Designed and implemented Windows Server Update Services using existing hardware to automate the distribution of Windows Updates to client PCs.
> Maintained record of daily data communication transactions, problems, and remedial action taken using help desk software.